💭 Some (internal) thinking first:

• What is the goal of this role?
• Why are we recruiting for this role?
• What are this person’s responsibilities?

Role Title, Location, Salary

Role: Service Operations Team Lead

Location, Remote

Salary Range: TBC

About the Role

We are hiring for a Service Operations Team Lead to join our growing Operations team at Learnerbly.

Reporting into the Head of Service Operations, and working closely with our Finance, Customer Success, and other Service Ops teams, you will support our mission to be the most inspiring learning marketplace for people and organisations around the world by growing and looking after our learning resources.

The Service Operations Team Lead will play a crucial role in ensuring the best content is on our marketplace and that this is up-to-date and readily available for our users. They will also ensure that we have the best partners on our platform and that they provide an optimal service for our users. They will also be responsible for the support of our user base, ensuring we resolve their queries in a timely and sufficient manner. Finally, they will be integral to ensuring our users get their learning resources in a timely and efficient manner. This is integral to providing users with a great experience and learning journey, which ensures a sustained scale of the marketplace.

Here’s what you’ll be getting up to:

• Developing an understanding of people management and the Learnerbee life cycle (from onboarding to parting ways).
• Onboarding, guiding and setting work expectations for your team to enable performance.
• Identifying process and product improvements to achieve team OKRs.
• Becoming the go to person for your team members, supporting and guiding them to understand and follow processes.
• Collaborating with other Learnerbly teams to achieve the team, Service Ops and Learnerbly OKRs.
• Being available to cover the shifts of your teams in the event of absence or holiday

This role will be a great fit if: