INTERNAL

🦄 Purpose

Why are we hiring for this role? What is the essence of the job?

• Optimising the people engines to enable a smooth experience.
• Someone to own and iterate on all our People Operations basics, running key processes of the People Experience like a well-oiled machine and preparing us for scale.

NB: Replacing Crispina Wilson-Jones who resigned due to a mismatch between the role's requirement and her capabilities.

• Currently owned by Crispina

🎯 OKRs

What are we expecting them to achieve?

• People queries answered in <24hrs
• 5/5 Surprise & delight experience
• Own all admin and integrations of our Reward & Benefits review
• 5/5 Onboarding experience, own and iterate in collaboration with the People Designer & Partner
• 5/5 Offboarding experience, own and iterate in collaboration with the People Designer & Partner
• ^ Reducing manual work where possible through automation for scale
• 0 attention to detail errors

🍳 Competencies

How do we expect the new hire to operate to do the job and achieve the outcomes?

• Attention to detail - thorough and thoughtful and considers the most important details for any given task
• Initiative - acts without being told what to do and brings new ideas to the company. Is hardworking and has the tenacity and persistence to go the distance to get something done. Iterates on the projects and systems they own.