Scorecard (internal)

🦄 Purpose

Why are we hiring for this role? What is the essence of the job?

To drive the user activity on the platform by assisting in managing and curating our resource library and ensuring users find the relevant resources for the learning and development needs.

🎯 OKRs

What are we expecting them to achieve?

1. Increase effectiveness of content curation
   • 75% of users have made at least 1 request by end of 2021
   • Monthly active (requested a paid resource or consumed a free resource) rate amongst learners > 30% by the end of 2021
2. Increase efficiency of content sourcing
   • 100% of content suggestions are assessed within 2 weeks by end of 2021
   • Within 5% threshold content parity for country-specific regions by end of 2021

🍳 Competencies

How do we expect the new hire to operate to do the job and achieve the outcomes?

Critical competencies

What are the most critical competencies for this role to ensure behaviour fit? Limit to less than 10. Really prioritise.

• Customer-minded - guided by what is most beneficial to the end-user and constantly thinks from the their perspective
• Attention to detail - thorough and thoughtful and considers the most important details for any given project
• Adaptable - learns quickly to understand project scope and adapts to fast-paced changes in order to deliver on outcomes
• Curious - incessantly curious about everything and always looking to uncovering interesting artifacts
• Willingness to learn - You can’t be a subject matter expert in everything, and you’ll be initially unfamiliar with the subjects of most of our content. Combined with curiosity, the candidate should be comfortable with initial ignorance, and enjoy learning about new and disparate topics from Active Listening to Kotlin.
• Intelligence - learns quickly and demonstrates ability to understand new information proficiently