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⚙️ TeamTailor Job

Role Spec - Role Title, Location, Salary

Customer Service and Operations Executive

🌍 Skopje, Macedonia

About the role

Our mission is to be the most inspiring learning platform for people and organizations around the world.

We are a team of almost 80+ now and over the last four years, we’ve built a SaaS-enabled marketplace curated from 250+ of the best learning providers. So far, we’ve supported thousands of employees from fast growing tech scale-ups and progressive businesses like IDEO, King.com, Bazaarvoice, GoCardless, Curve, HelloFresh and CircleCi to power their learning culture. This is just the beginning.

We are looking for a Customer Service and Operations Executive to join our team remotely and help us provide administrative functions and customer support.

Here’s what you’ll be getting up to:

💫 Fulfilment

• Purchase learning resources on behalf of our users via online checkout
• Contact our content partners to arrange bookings for users
• Monitor and track clients’ learning budget spend
• Work within the Operations team to report on the status and backlog of clients/orders
• Help investigate new providers and markets - we currently work with users in 38 countries and we’re still growing all over the world!

🆘 Customer support

• Contact our users directly where we need more information regarding their orders
• Provide updates to users on the status of their orders and share any useful information/recommendations